[Read and download] Como implantar ouvidoria e atuar nessa área (Portuguese Edition)






 | #3256571 in eBooks |  2014-09-05 |  2014-09-05 | File Name: B01132HDXK

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O cliente está em busca de um bom produto e de um serviço que o satisfaça e até supere suas expectativas. Quando isso não acontece, as ouvidorias funcionam como ponte entre a organização e o seu cliente insatisfeito, atuando como um importante aliado do empresário. Ao defender as reivindicações legítimas do consumidor, as ouvidorias expõem aspectos que podem se tornar oportunidades para ...


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You easily download any file type for your gadget.Como implantar ouvidoria e atuar nessa área (Portuguese Edition)   |  Eduardo Kalil. A good, fresh read, highly recommended.

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